The Nigerian Electricity Regulatory Commission (NERC) has expressed satisfaction with Abuja Electricity Distribution Plc’s (AEDC’s) plan for metering its customers through the Company’s metering programme as well as its (AEDC’s) progress on the Meter Asset Provider (MAP) policy introduced by the NERC.
NERC’s Commissioner for Consumer Affairs, Dr Moses Arigu, expressed the Commission’s position on Thursday while opening an Electricity Customer Complaints Forum Office in Lafia.
Dr. Arigu, who noted that 67 per cent of electricity consumers under the Company’s franchise area do not have meters, said however that: “It is gratifying to note that AEDC has commenced the procurement of MAP, combined with the implementation of their meter roll-out plan, in accordance with the performance agreement signed with the Federal Government under the privatisation programme.
“This will inject an average of about 100,000 meters into the AEDC network annually over the next five years.
“It is expected that the present metering gap will be closed within the next three years using the MAP regulation and their roll out plan,” he said.
On the forum office, the NERC commissioner explained that the establishment of the customer complaints office in Lafia signified the responsiveness of the commission to addressing the needs and challenges of residents in the state with regards to electricity supply.
Arigu pointed out that the Customer Complaints Forum was established to resolve complaints that were not addressed or not to the satisfaction of the customers by the AEDC. “Customers are first expected to forward their complaints in writing to the nearest unit of AEDC within their locality.
“It is upon dissatisfaction/delay in the treatment of their complaints that they are expected to escalate such complaints to the forum,” he said.
He said the commission had developed a software application to monitor resolution of customers’ complaints before the various distribution companies to ensure that such complaints were addressed within the regulatory time frame.
He appealed to customers not to take laws into their hands by being hostile to staff of AEDC, tamper with electricity installations or engage in illegal connections among other vices.
AEDC’s Director of Corporate Services, Engr. Abimbola Odubiyi, who represented the Company’s Managing Director/CEO, Engr. Ernest Mupwaya at the occasion, said the
AEDC was working assiduously to ensure efficient service delivery to its customers in Lafia and other parts of the state.
He said the Company was also collaborating with the Transmission Company of Nigeria (TCN) to improve the quality and amount of power supply to Lafia and environs before the second quarter of 2019.
Odubiyi said as part of efforts to ensure adequate metering to end cases of estimated billing, the AEDC had completed the enumeration of all its customers in the state.
“We are in the process of bringing in more meters and with the MAP regulation, we are optimistic that most of our customers in Lafia and environs will metered before the end of 2019,” he said.
He encouraged customers to feel free to visit their customer care units to lodge their complaints.
He assured them that the AEDC would always do its best to resolve their complaints, but that if not satisfied, they could take such complaints to the NERC forum office.